Between 13:29 ET and 13:51 ET on March 27, 2024, the Admiral Dashboard was inaccessible and customers saw an error message.
During the timeframe customers trying to login or otherwise access the Admiral Dashboard were shown an error message. No workaround was identified. All of these issues were simultaneously corrected.
A misbehaving service led to instability across multiple servers that host the Dashboard. Since the instability affected all relevant servers a user-facing error message was served.
Once the misbehaving service was identified as the cause the quickest resolution was to restart the relevant servers. As servers came back online the Dashboard quickly recovered.
Admiral will continue to improve redundancies surrounding our Dashboard and reevaluate our service architecture. We have already deployed a mitigation step and have outlined future steps to further harden our architecture.